I was told TSB managers don’t ring the customer back and I would have to try to call them again. I asked to speak to the manager and got told they were not available, I requested a call back and explained this keeps happening and I had even made a formal complaint which didn’t ever get resolved. I asked why and all I got told is ‘I don’t Know’. Today was so frustrating when a few transactions were blocked and had to be put on hold for over an 1hour 45 minutes, just to be told that I will be issued with a brand new card! My current card is not due to expire. It takes me over an hour to get them unblocked and I have to answer the same stupid question to more than 2 people before getting transferred to the right person. I’ve had my business cards blocked 4 times in 2 months. ![]() Shocking stuff.Ĭustomer service is appalling and you will never get answers to any questions you ask and they will never put you through to a manager who can answer your questions. But he said I could complete the transfer on internet banking which I then tried which didn't work and locked me out of my bank account again! I was then transferred by the TSB phone support member to the very start of the process again. I waited another 10 minutes to speak to someone who then asked me a series of questions before realising he was the wrong person and I needed to speak to another person for an international payment. ![]() I asked him to transfer me to hone banking to make sure. Then he took 15 minutes to unblock my payment and said he could transfer me on to phone banking or I could complete the transfer myself through TSB internet banking, both would work fine now. So I called the main number from abroad and was waiting for 40 minutes until someone answered. When you use the app for the first time, you’ll need to enter your User ID, password and three characters of your memorable information. Then the only number TSB gave me to call was a UK number which I couldn't call while abroad. You’ll need to be a TSB Business Banking customer, registered for Internet Banking and have a device running Android 5.0 (Lollipop) or above. They told me to wait for one hour and then confirmed its still declined. Its been 24 hours, numerous phone calls and I still haven't resolved the situation. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278.They blocked my payment while abroad. 2065), registered office: 25 Gresham Street, London EC2V 7HN). Lloyds Bank plc (registered in England and Wales (no. Save the Change® is a registered trademark of Lloyds Bank plc. Terms and conditions apply.Īpple, the Apple logo, iPad, iPad Air, iPad mini, iPad Pro, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards).Įveryday Offers is available to Lloyds Bank UK personal current account customers, excluding Basic Account holders, aged 18+ with a debit/credit card who bank online. Touch ID requires at least iPhone 5s running iOS 10.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services. Your phone’s signal and functionality may affect your service. Be wary of any message that differs from this – it could be a scam. Any texts we send will come from LLOYDSBANK. Our emails will address you by your title and surname, and include the last four digits of your account number, or the last three digits of your postcode. Using our app won’t affect how we contact you. We use the latest online security measures to protect your money, your personal information and your privacy. Ě Lloyds Bank personal, Lloyds Bank Islands personal, or Sterling international account. ![]()
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